The specific procedure/process I noted was a COMRADERY, that, although I have frequented Starbucks for 10+ years, I have NEVER seen at ANY other Starbucks in the nation or the world. After complementing the Supervisor/Lead (Jessica) and a newly hired Real Estate/Renovation/"Build to Suit" and Acquisition Manger (Kim) on what I observed, I was able to ascertain two additional pieces of information. First, one of their team members is a former (I believe) CHEERLEADER and 2) The process I observed was a “reporting” (which was more of a jubilant/high energy “proclamation”) of the anticipated drive through times. Possibly, one of the reasons I had never previously observed what I saw is the fact that I have not (at least regularly) frequented locations with a drive through.
However, my “gut feeling” is that this particularly location not only possesses “over-the-top”, absolutely superb MANAGEMENT (I learned too through this experience, that MANAGEMENT is SHARED amongst several individual team members and roles/positions and NOT just ONE, or a select few, as is typically the case at MANY other companies), but has established TEAMWORK in a way, that although present, in other companies, and most Starbucks locations, does not come remotely close to the LEVEL I personally experienced at THIS Starbucks location (Bethany and US