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Friday, October 21, 2011

You never cease to AMAZE me, STARBUCKS...and that's a GOOD thing

By Dan Getz, Blogger

Reporting from Allen, TX 

Two days ago I logged into and not only quickly found an area to leave feedback and comments at but was strongly encouraged to offer suggestions and IDEAS.  This is what I wrote, in part: 
“I had a VERY unique (and pleasant) experience at your location at North Central Expressway, Allen, TX 75002 (store #3475) this morning and yesterday.  I will be writing a feature story on my positive experience… I have written articles for Jack-in-the-Box, Wendy's, Coca-Cola, MetroPCS, Team Mobile, Sprint, Double Dave's name a few.   

...One final note...even though I have been a Starbucks's customer for several years and frequent MANY of your locations, I noted a a VERY impressive teamwork procedure/process (I notice these things as a Sr. Financial/Operational Analyst with 20+ years of experience) that I have NEVER seen in another Starbucks, let alone ANY other business or company in the WORLD (I see this, too, due to extensive travel including Southeast Asia (Cambodia, Thailand, Malaysia, Singapore, Vietnam, Taiwan, etc.) and the Middle East (most recently Aaman , Jordon and Beruit, Lebanon).” 

The specific procedure/process I noted was a COMRADERY, that, although I have frequented Starbucks for 10+ years, I have NEVER seen at ANY other Starbucks in the nation or the world.  After complementing the Supervisor/Lead (Jessica) and a newly hired Real Estate/Renovation/"Build to Suit" and Acquisition Manger (Kim) on what I observed, I was able to ascertain two additional pieces of information.  First, one of their team members is a former (I believe) CHEERLEADER and 2) The process I observed was a “reporting” (which was more of a jubilant/high energy “proclamation”) of the anticipated drive through times.  Possibly, one of the reasons I had never previously observed what I saw is the fact that I have not (at least regularly) frequented locations with a drive through. 

However, my “gut feeling” is that this particularly location not only possesses “over-the-top”, absolutely superb MANAGEMENT (I learned too through this experience, that MANAGEMENT is SHARED amongst several individual team members and roles/positions and NOT just ONE, or a select few, as is typically the case at MANY other companies), but has established TEAMWORK in a way, that although present, in other companies, and most Starbucks locations, does not come remotely close to the LEVEL I personally experienced at THIS Starbucks location (Bethany and US 75 in Allen, TX).  Thank you STARBUCKS for AMAZING me AGAIN. 

Dan Getz is an INDEPENDENT BLOGGER, and OPERATIONAL/FINANCIAL ANALYST.  More Information can be found at,, OR by TWEETING @Dance4One or EMAILING

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